Frequently
asked
Questions
Other information you may need to know
1
Lead Time
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The lead time for delivery is between 14 to 30 days and may vary depending on the range of products and the quantity ordered.
2
Shipping
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Sea and air freight services are available for your convenience. The transportation cost is determined by the volume and weight of the order. Please feel free to contact us for more information and details regarding the transportation options available to you.
3
Warranty
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The warranty period can be found in the product description, it begins from the date displayed in the bill of lading.
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To apply for a warranty, please provide the order number and corresponding photographic evidence that highlights the problem in detail.
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We will provide feedback within two working days after receiving the warranty application.
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Warranty products will be shipped with the next order to the customer.
4
Other Info
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ROCKIT reserves the right to change or replace the appearance or color of the products in this website without prior notice.